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Return Materials Authorisation (RMA): The Best of What’s New in SAP Business One 9.3 Part 2

by Matthew Melay on 27-Nov-2017 15:12:28

SAP Business One 9.3.png

If you haven’t already heard, the highly anticipated release of SAP Business One 9.3 is just around the corner, with general availability slated for later this year. To highlight the exciting new features and user-requested enhancements, Vision33’s own Chief SAP Business One Ambassador, Carl B. Lewis has been hosting a series of videos as part of the Vision33 TOTAL Care Wednesday Web Chat series.

For those of you who missed it, watch part one of the best of what’s new in SAP Business One 9.3. In the second video in the series, Lewis covered in detail Return Requests with more in-depth feature videos to follow.

Here’s a quick recap of the latest SAP Business One 9.3 feature highlight video in the series:

A Note on the User Interface

Users concerned that updating to the latest version of SAP Business One 9.3 will replace the familiar interface they’re accustomed to will be happy to learn that there haven’t been any major changes. One notable difference though that will help to improve the user experience is CRM; it is now accessible from the main menu in addition to where users would typically expect to find these features throughout the application. This small change will now make it easier to access features such as business partner master data, activities, campaigns and more.

Return Requests in SAP Business One 9.3

SAP Business One 9.3 - Return Request Authorization .png

The focus of the video, however, was on the new feature within the sales A/R process, the Return Request. Many are familiar with Return Materials Authorisation or (RMA), however for those who are not, it is essentially a business process that manages customer or vendor product returns. If you have ever returned something for a refund to an online retailer you might have been given a RMA number to include with the return package. In SAP Business One 9.3, the RMA business process is known as "Return Request," and is the process to manage customer or vendor product returns to your company. The form to the left is what the Return Request form looks like in SAP Business One 9.3.

The Benefit of Return Request

Despite the diligence of small to midsized enterprises (SMEs), shipping orders mistakes or items damaged in transit happen from time to time. What businesses need is a process to manage the return of merchandise in such a scenario to ensure customer satisfaction. In SAP Business One 9.3, SAP have listened to user feedback and added the Return Request process; making the customer return procedure more easily tracked in the system. 

With a Return Request, users can determine if the product needs to go back into the inventory or if it is damaged and needs subsequent actions to take place such as a repair. Ultimately, Return Request ensures greater efficiency and customer satisfaction because it ensures authorisation of claims faster and ensures inventory accuracy as well.

Watch the Return Requests in SAP Business One 9.3 Highlight Video

To learn more about Return Requests, watch the latest video from the Vision33 TOTAL Care Weekly Web Chat. The video provides real use cases and a quick walk through the new feature available to users when SAP Business One 9.3 launches later this year. 

Watch the Video

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